If the Google listing says ad, do not click. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. This could be a tough call for many internet shoppers. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. arrow_forward. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. However, Moody's Investors Service reported yesterday that Baker's . Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. According to the consumer group Which?, Viagogo's terms and conditions say . 1.2 Ticketing Exchange. How do I find tickets I've already downloaded? Protect and prevent people from becoming victims of scams by companies or individuals. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Provide documentary evidence with your request to support your claim. 1.4 Modification. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. 6.5 Tax Indemnity. FanFair Alliance - Ever get the feeling you've been cheated? "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. Why do my tickets have someone elses name on them? Stock images:Getty, unless otherwise stated. Customer offered $500 to take down negative Google review. Provide lots of information and make a claim for a refund. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. Performance & security by Cloudflare. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. This charge is in addition to the amount originally paid for the tickets. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. -Discover the hottest events in your area. You may only use the Services if You can legally enter into and form binding contracts. 3.2 Other Information. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. You will pay NT$9225. Viagogo DO NOT refund and are not contactable. 6.8 All Sales are Final. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. 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The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". Ticket-holders to postponed events will be able. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. Get the latest product reviews, money-saving tips and more. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. We often link to other websites, but we can't be responsible for their content. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. Note that this is separate from any Tax viagogo is required to charge on its fees. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. The switcheroo could mean a currency conversion fee from your bank. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. We do not control the information provided by other users which is made available through the Site. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". Minister for Small Business. Editor, Marcus Herbert. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. you lose thetravel facility remaining on your previous visa when your RRV is granted. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. -Explore the world's largest selection of events. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. If you need to buy second-hand, know the risks. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. The ACCC has also advised consumers to steer clear of Viagogo. What is the viagogo complaint handling process? It didn't. Until recently, the final cost price of a ticket . Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. The official website will usually direct you to the authorised ticket seller. 2.3 Username and Password. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. You also agree not to separately contact the Buyer at any time for any reason. [It was like getting] blood from a stone.". Ticket reseller Viagogo fined $7 million for misleading Australian consumers. How do I unsubscribe from your newsletter? The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. 6.1 No Warranty. Your rating will help us improve the website. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. During this time, the Site will be temporarily unavailable. Infogram. The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Please note this does not include any sales or value added tax that may be payable on viagogos fees. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. 2.1 Requirements. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. Join millions of happy customers that have attended their favourite events, thanks to viagogo. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. 3.1 Accurate Descriptions. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Save. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. You consent to the exclusive personal jurisdiction and venue of Swiss courts. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. viagogo is a global online platform for live sport, music and entertainment tickets. We are not involved in the actual transactions between Buyers and Sellers. PLEASE REPORT THEM TO PREVENT MORE VICTIM! "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. 6.9 Change or Suspension of Site. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers.
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